Privacy Policy
Madison Meds Privacy Policy
Effective Date: 8/23/2025
At Madison Meds, your privacy and the security of your personal and health information are very important to us. This Privacy Policy explains what information we collect, how we use it, protect it, and your rights regarding your data.
What Information Do We Collect?
We collect information when you:
- Register on our website
- Place an order for medications or services
- Contact us with questions or complete surveys
- Use our telehealth platform or participate in other features
The types of information we collect include:
- Personal Information: Name, email address, mailing address, phone number, date of birth
- Payment Information: Credit card or other billing details, processed securely by trusted payment processors
- Health Information: Medical history, current medications, prescription details, treatment preferences
- Technical Information: IP address, browser type, cookies, and other web tracking data
- Gift Recipient Information: If you send medication as a gift, we collect the recipient’s details solely to fulfill the order (not for marketing)
You may browse our site anonymously; however, to use many of our services, providing information is necessary.
How Do We Use Your Information?
We use your information to:
- Personalize your experience on our site and tailor product/service offerings
- Process your orders and telehealth consultations efficiently
- Respond to your customer service inquiries
- Administer contests, promotions, or surveys
- Communicate important information including treatment updates and marketing messages (only if you opt in)
- Comply with legal and regulatory requirements
If you opt out of marketing emails, you will no longer receive promotional communications from us.
How Do We Protect Your Information?
We take your privacy seriously and use various security measures, including:
- Storing personal and health information behind secure, encrypted networks are accessible only to authorized personnel
- Using SSL encryption to protect payment and sensitive data during transmission
- Maintaining a certified Electronic Health Record (EHR) system for storing Protected Health Information (PHI) securely in compliance with HIPAA and applicable laws
- Regularly reviewing our security practices to maintain high standards of data protection
HIPAA and Protected Health Information (PHI)
As a telehealth provider, Madison Meds complies with the Health Insurance Portability and Accountability Act (HIPAA) to protect your medical information. Our certified EHR system ensures your health records are handled securely.
You have the right to request access to your medical records by contacting us at privacy@madisonmeds.com.
Use of Cookies
We use cookies to:
- Enhance your browsing experience
- Remember items in your shopping cart
- Analyze site traffic and usage patterns
Third-party service providers may assist us in analyzing website usage, but they are prohibited from using this information for other purposes.
You can control cookies via your browser settings; however, disabling cookies may limit site functionality.
Do We Share Your Information?
We do not sell or trade your personal identifiable information.
We may share your information with:
- Licensed healthcare providers involved in your care
- Compounding pharmacies fulfilling prescriptions
- Service providers who assist us in operating our website and services, all of whom are bound to confidentiality
- Law enforcement or regulators when legally required to do so
Non-personal, aggregated data may be shared for marketing or analytical purposes.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted here with a new effective date and apply only to information collected afterward.
Your Consent
By using our site and services, you consent to this Privacy Policy.
Questions or Concerns?
We welcome your feedback and questions about your privacy. Please contact us at:
Madison Meds
Email: ask@madisonmeds.com